Best in class service.
We pride ourselves on our unmatched ability to help you get the most out of your Runzheimer services and products, and to resolve any issues you may have quickly and efficiently. Runzheimer customer service is consistently timely and tailored to your specific needs. We also offer training, Q&A sessions, and proactive communications. Whatever your need, you can always count on the very highest quality of service.
OF COLLECTIVE EXPERIENCE ON THE CUSTOMER CARE TEAM
Our dedicated Customer Care team includes employees with over a decade of experience.
OF ALL ISSUES ARE RESOLVED ON THE FIRST CALL
All service calls are unscripted, have no time limit, and seek to ensure that all our customers’ questions are answered.
ARE UNSCRIPTED AND CATER TO THE INDIVIDUAL CALLER
Our team members are experts at addressing customers’ specific issues, both technical and non-technical.
The IRS rules are complex and confusing. We realized that the cost of doing this internally would be out of the ballpark. So the decision was to leave this to the pros. Actually, I spend very little time on our business vehicle program now, because Runzheimer makes sure everything is taken care of and done right.
Director of Finance, International Bottling Company
Our partnership with Runzheimer has lasted six years. During that time Runzheimer has never wavered in their commitment to provide incredible service that puts us first in the relationship. Their insight, guidance and tools help us make smart decisions every time we deploy a valued employee across one of our 1,600 locations. Anyone who is looking for sound strategies and new ideas to improve their relocation and compensation programs will find it worthwhile to talk with Runzheimer.
Director of a Major Retailer
The key attraction for me was streamlining and systemizing processes so we could reduce the administrative burden and still stay compliant with IRS guidelines. But I also liked how we could do all that without adding to the IT workload. It’s a cloud-based service, so there is no need to install or support additional technology.
President of Electro-Matic Products, Inc.
Runzheimer has a strong belief and support for professional development, which puts them in the unique position to promote from within and retain talent.
Claire T. / Product Management Team
We’ve estimated a savings of approximately 15%. That’s an annual savings of almost $100,000.
VP Human Resources, National Electric Company
I just want to let you know you guys are the greatest customer service I’ve ever worked with. It's awesome speaking with you. I just want you to know you are doing a great job and thank you.
I frequently tell my peers that they should get to know Runzheimer, and I’ve been doing that for years. Our relationship with Runzheimer is very productive and we have seen that their services more than pay for themselves through savings generated. But what I value most is their insight and guidance. Relocation is complex, and their deep expertise in relocation and compensation is always available to help us achieve our business goals.
Director of a Major Pharmaceutical Company
I am super impressed with your company and the team members you pick to work at your company! Well done!
I have continually reviewed our program and looked at other providers, but Runzheimer’s high quality service, innovative solutions, and consistent delivery on promises makes them the right and best business vehicle partner for us.
VP of Finance, Crescent Crown
Thanks greatly for the phone call and the follow up email. Amazing customer service. This world would be a better place with more of it.
I know that working in Customer Care is a very thankless job, but I wanted to tell you that everyone I work with at Runzheimer is fantastic. The patience you show with your customers is very commendable.
We are very pleased. The most important thing is that everyone spends less time reporting expenses and processing reimbursements. That gives us more time to focus on sales, and it cuts our costs.
Accounting Manager, Feralloy