October 5, 2007
Rochester, Wisconsin - BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University have recognized Runzheimer International’s Customer Service Call Center as a “Certified Center of Excellence” placing the Runzheimer Call Center among the top five percent of call centers evaluated. This certification was accomplished after a rigorous review was performed by BenchmarkPortal, repository of the world’s largest database of call center performance metrics and renowned authorities in the field of call center operations and management.
To earn the Center of Excellence designation, a call center must meet objective, quantitative criteria and pass audits by BenchmarkPortal researchers. Key drivers of successful call center performance in customer service include operational efficiency, service level standards, process management, customer satisfaction, leadership, resources and employee training. Additionally, as part of the overall process, numerous Runzheimer employees were interviewed regarding their work environment and the call center's culture and philosophy.
"This certification attests to the fact that Runzheimer International’s call center team has successfully balanced efficiency and effectiveness in their operations," said Dr. Jon Anton of Purdue University's Center for Customer-Driven Quality. "By optimizing their cost components and their ability to satisfy customers, they exemplify best practices in a very important and competitive sector."
Greg Harper, president of Runzheimer International stated, "Our goal is to deliver world-class service to all of our customers. This distinguished certification validates Runzheimer’s continued focus on customer service and rigorous quality standards. Likewise, it demonstrates our deep commitment and dedication to satisfying the expectations of both our customers and our employees. We are very proud and honored to receive this prestigious recognition.”
Other companies achieving this designation include Microsoft, HP Computers-India, Blue Cross Blue Shield, Duke Power and Light, Continental Airlines, Farmers Insurance, Miles Kimball, and New York Life.
About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. It provides reports, products, and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement.
About Runzheimer International
Founded in 1933, Runzheimer International serves 60 percent of the Fortune 500. Runzheimer provides a full suite of employee mobility services in the areas of virtual office, telecommuting, technical support programs, business travel, business vehicle reimbursement programs, background screening, corporate aircraft, relocation, and international assignment programs.
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For more information, please contact:
BenchmarkPortal
Jamie Van Hook
801.349.2720
JamieVanHook@BenchmarkPortal.com
Runzheimer International
Luella Dooley
800.558.1702
262.971.2277
ljd@runzheimer.com
